PRIVACY POLICY

Last updated: August 2026

This Privacy Policy applies to tikalexpedition.com, website operated by TIKAL EXPEDITION LLC, residing at 08 The Green, Ste, Dover, Delaware 19901, United States (hereinafter, “Tikal Expedition”, “we”, “us” or “our”).

At Tikal Expedition, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the measures we take to protect it when you visit tikalexpedition.com, contact us, request information, or make a reservation.

By using tikalexpedition.com or providing us with information through our official channels, you acknowledge the practices described in this Privacy Policy.

We may collect personal information when you visit our website, contact us, or make a booking.

This information may include:

• Name and surname.

• Email address.

• Phone number.

• Country or nationality, when necessary.

• Information about passengers included in a reservation.

• Dates and details of the trip.

• Hotel, accommodation, pick-up point or destination.

• Billing information.

• Information related to reservations and payments.

• Information needed to manage flights, charter flights, helicopters, transportation, hotels, tickets, admissions or other tourist services.

• Communications maintained with our team.

• IP address, browser, device and other technical information related to the use of tikalexpedition.com.

For certain services, we may request additional identification information or travel documents when necessary to manage the booking or comply with the requirements of the relevant provider.

When a person makes a reservation on behalf of other passengers, it is understood that they are authorized to provide the data necessary to manage the contracted services.

We can use the information collected to:

• Process and manage reservations.

• Manage and verify payments.

• Issue confirmations, vouchers and travel documents.

• Coordinate and provide the contracted tourist services.

• Manage transportation, accommodation, flights, charter flights, helicopters, tickets, admissions, and other components of a reservation.

• To contact you before, during, or after the service.

• To handle inquiries, changes, incidents, or requests.

• Provide customer support.

• Prevent fraudulent operations or misuse.

• To fulfill legal, tax, administrative or contractual obligations.

• To analyze and improve our services and the operation of tikalexpedition.com.

• Send commercial or promotional information when appropriate and in accordance with the user's preferences.

Payments related to bookings made through tikalexpedition.com are handled by TIKAL EXPEDITION LLC and can be processed through third-party providers specializing in payment services.

Sensitive financial information, such as full credit or debit card details, may be collected and processed directly by the relevant payment provider using its own systems and security measures.

Tikal Expedition may receive information related to the transaction, such as payment status, amount, currency, transaction reference, and other information that the payment provider makes available to us to manage the booking, process refunds when applicable, and prevent fraudulent transactions.

We do not sell or trade our customers' personal information.

However, to manage and execute a reservation, it may be necessary to share certain information with companies or individuals involved in providing the contracted service.

The local operation of certain tourist services may be carried out by TIKAL EXPEDITION TOURS & TRAVELS, as well as by suppliers related to:

• Land transport.

• Hotels and accommodation.

• Airlines and air operators.

• Charter flights.

• Helicopter services.

• Tour guides and tour operators.

• Tickets and admissions.

• Parks, tourist sites or attractions.

• Other services included in the booking.

We will only provide the information reasonably necessary to manage or execute the corresponding service.

We may also share information with technology providers who help us operate tikalexpedition.com, manage bookings, process payments, provide web hosting, communications, security, analytics, or other functions necessary for our operation.

We may also disclose information when required by a competent authority, by a legal obligation, or when necessary to protect our rights or prevent fraudulent or illegal activities.

Due to the nature of our tourism services, some providers or technology services may be located in countries different from the user's.

When a booking includes services provided in another country or requires the participation of international suppliers, certain data may be transmitted or processed outside the user's country of residence when necessary to manage or execute the contracted service.

We will retain personal information for as long as reasonably necessary to manage the booking and provide the requested services.

Certain information may be retained subsequently when necessary to comply with legal, tax, accounting or contractual obligations, address claims, resolve disputes or prevent fraud.

When the information is no longer needed for these purposes, it may be deleted or anonymized in accordance with our procedures and applicable obligations.

We adopt reasonable technical, administrative, and organizational measures designed to protect personal information against loss, misuse, unauthorized access, alteration, or disclosure.

However, no information transmission system over the Internet or electronic storage system can guarantee absolute security.

tikalexpedition.com uses cookies and similar technologies necessary for the operation of the site and may use other technologies to remember preferences, analyze site usage, measure the performance of our campaigns and improve our services.

The use of cookies and similar technologies is explained in more detail in our Cookie Policy, available at tikalexpedition.com.

We may use the contact information provided to send communications related to a booking, including confirmations, vouchers, schedules, collection points, operational changes and information necessary for the provision of the service.

We may also send promotions, news, or other marketing communications when appropriate. Users can request to stop receiving promotional communications through the available mechanisms or by contacting us.

Cancellation of promotional communications will not affect communications necessary to manage a booking or provide a contracted service.

Our tourist services may include minor passengers when they are part of a booking made by their parents, legal guardians or responsible adults.

In these cases we will only be able to collect the information necessary to manage and provide the corresponding service.

tikalexpedition.com is not intended for minors to directly contract services without the intervention or corresponding authorization of a responsible adult.

You can contact us to request, as appropriate:

• Access to the personal information we hold about you.

• Correction or updating of incorrect information.

• Deletion of certain information when it is no longer necessary and there is no obligation to retain it.

• Information about the use of your data.

• Cancellation of commercial communications.

We may request reasonable information to verify the identity of the person making a request before providing, modifying, or deleting personal information.

tikalexpedition.com may contain links to or use services provided by third parties.

Tikal Expedition does not control the privacy policies or practices of external websites or services. We recommend reviewing the relevant policies before providing information directly to such third parties.

We may update this Privacy Policy when necessary due to changes in our services, processes, technologies used, or applicable requirements.

The current version will be available in tikalexpedition.com, along with the date of its last update.

If you have any questions, requests, or concerns related to this Privacy Policy or the processing of your personal information, you can contact us through the official channels available at tikalexpedition.com.

TIKAL EXPEDITION LLC
08 The Green, Ste
Dover, Delaware 19901
USA