BOOKING CONDITIONS

 1. Reservations and experiences

Upon making a reservation and completing the corresponding payment, TIKAL EXPEDITION commits to providing the contracted experience or service in accordance with the description, inclusions and itinerary published at the time of booking.

Schedules, routes, or the order of certain activities may be modified when there are operational reasons, weather conditions, regulations from authorities, security situations, or circumstances beyond our control, always striving to maintain the essence and quality of the contracted service.

2. Payment terms

Each reservation must be paid within the timeframe indicated during the booking or quotation process to guarantee its confirmation.

A reservation will be considered confirmed once the required payment has been received and the corresponding reservation confirmation or voucher has been issued.

TIKAL EXPEDITION We reserve the right to cancel reservations whose payment has not been made within the established period.

3. Cancellation policies

Each tour, experience, or transportation service has its own cancellation policy, which is indicated in the description or specific conditions of the service.

The customer is responsible for reviewing this policy before completing their booking.

The applicable cancellation policy will be that corresponding to the service contracted and in force at the time of making the reservation.

4. Customer Security

The safety of our travelers is a priority. During the provision of our services, we adopt reasonable prevention and safety measures in accordance with the nature of each activity.

The client must follow the instructions provided by guides, drivers, coordinators and other authorized personnel during the experience.

When an activity requires certain physical, mobility or health conditions to be carried out safely, it will be the client's responsibility to provide relevant information before participating.

5. Aptitude for participation

We reserve the right to limit, suspend, or prevent a person's participation when there are reasonable reasons to believe that continuing the activity could pose a significant risk to their own safety, the safety of other travelers, our staff, or third parties.

This measure may be adopted even when the reservation has been previously accepted, especially in adventure activities, expeditions, hikes or other experiences that require certain physical conditions.

6. Force majeure

TIKAL EXPEDITION We may modify, reschedule, suspend, or cancel a service when there are circumstances of force majeure or situations beyond our reasonable control, including, but not limited to, severe weather conditions, natural disasters, closures of tourist sites, government restrictions, conflicts, blockades, emergencies, security issues, or extraordinary transportation disruptions.

In these cases, the available alternatives will be evaluated according to the circumstances and the particular conditions of the contracted service.

7. Modifications to these conditions

TIKAL EXPEDITION We reserve the right to update or modify these Booking Conditions when necessary for operational, commercial or legal reasons.

Subsequent modifications will not retroactively alter the conditions applicable to a previously confirmed reservation, except when necessary to comply with legal provisions, requirements of authorities or exceptional circumstances beyond the control of the company.

8. Acceptance

By completing a booking, the customer acknowledges having read and accepted these Booking Conditions, as well as the description, inclusions, itinerary, requirements and cancellation policy specific to the tour, experience or service booked.