RESERVATION AND CANCELLATION POLICY FOR DIRECT QUOTATIONS

This policy applies to services contracted through personalized quotes sent via our official channels. Its application will be expressly indicated in the quote before payment is made.

CONFIRMATION AND ADVANCE PAYMENT

Once the quote is approved, an advance payment will be requested to confirm the booking:

• 50% of the total amount for quotes that do not include hotels, air tickets or helicopter flights.

• 75% of the total amount for quotes that include one or more of the following services: hotels, airline tickets or helicopter flights.

Confirmation of services is subject to receipt of the deposit and availability at the time of booking. The deadline for paying the remaining balance will be indicated in each quote.

DETAILED ITINERARY

Where applicable to the type of service contracted, the detailed itinerary will be sent within 3 to 5 business days after receiving the advance payment.

CANCELLATIONS AND REFUNDS

Cancellation requests must be sent in writing to info@tikalexpedition.com.

The deadlines will be calculated in calendar days, taking as a reference the date of receipt of the application and the start date of the first contracted service.

• With 30 days or more notice: 95% of the amount paid will be refunded. The remaining 5% will be retained for the preparation of the quote and the booking arrangements made.

• Between 20 and 29 days in advance: 75% will be refunded from the amount paid.

• Between 15 and 19 days in advance: the 50% will be refunded from the amount paid.

• With 14 days or less notice, or in case of no-show: no refund will be issued.

The withholdings indicated in each period are not cumulative.

HOTELS, AIRLINE TICKETS AND HELICOPTER FLIGHTS

The percentages above do not apply to hotels, airline tickets, or helicopter flights. These services are subject to each provider's cancellation and refund policies, which will be communicated in the quote before payment is made.

When a quote combines these services with tours, ground transportation, or other services subject to this policy, the refund percentages will be calculated only on the amount paid for the latter. This breakdown will be indicated in the quote.

HOLIDAYS AND SPECIAL SEASONS

Reservations for services during public holidays, Easter, New Year's Eve and New Year's Day will not be refunded, regardless of how far in advance the cancellation is requested.

The end-of-year and New Year period runs from December 20th to January 5th, inclusive. Applicable holidays and Easter dates will be indicated in the quote before payment.

CASES OF FORCE MAJEURE

Exceptions will only be considered for duly accredited cases of force majeure, such as natural disasters, serious accidents or political situations that prevent the trip from taking place.

Depending on the circumstances and the services booked, the possibility of rescheduling, credit towards a future booking, or a refund of recoverable amounts will be evaluated. Hotels, airline tickets, and helicopter flights will be subject to the terms and conditions of their respective providers.

APPLICATION AND ACCEPTANCE

This policy applies to bookings expressly identified as direct quotes, even when payment is made via a link on our website.

By making the advance payment, the client accepts this policy and the specific conditions communicated in their quote.

Products on the website that have been assigned the FLEXIBLE CANCELLATION POLICY will retain their own conditions.

It is important for customers to carefully review and read the reservation and cancellation policies before making a purchase.